Refund Policy – BSM TRADERS (PRIVATE) LIMITED
Address: Shop No. 3, Near Bajwa Chowk, Bismillah Les Center, Walton Road, Lahore
Phone: +92 328 9643809, +92 343 8964254
Email: alpha.yahoo.org@gmail.com
1. What is your refund policy?
Refunds are allowed for defective or incorrect items reported within 3 days.
2. How do I request a refund?
Contact us with order details and issue description to begin the process.
3. What items qualify for refund?
Only unused items in original packaging with proof of purchase qualify.
4. Are electronics refundable?
Electronics are refundable only if defective upon arrival and verified by inspection.
5. Who pays for return shipping?
Return shipping is paid by the customer unless the error is from our side.
6. How long does a refund take?
Refunds are processed within 7–10 business days after inspection approval.
7. What refund methods are available?
Refunds may be given via bank transfer, mobile wallet, or store credit.
8. Are discounted items refundable?
Sale and discounted items are not eligible for refunds.
9. Can I exchange instead of refund?
Yes, exchanges may be offered if stock is available.
10. What if the returned item fails inspection?
If inspection fails, the item is returned to the customer.
11. Are digital items refundable?
No, digital or electronically delivered items are non-refundable.
12. How can I contact you regarding refunds?
Email alpha.yahoo.org@gmail.com with refund-related concerns.